Refund and Returns Policy

We appreciate your business on our website. If you’re not entirely satisfied with your purchase for any reason, we encourage you to look over our policy on refunds and returns. The terms below apply to any products you’ve bought from us.

EXPLANATION AND DEFINITIONS

EXPLANATION

Words that start with a capital letter have the meanings defined under the following conditions. These definitions hold the same meaning whether they appear in singular or plural form.

DEFINITIONS

In the context of this Return and Refund Policy:

  • The Company (also referred to as “the Company”, “We”, “Us” or “Our” in this Agreement) is

MOSAIC TECHNOLOGY HUB LTD
NO 22, BIDA LANE SUNNYVALE ESTATE, DAKWO DISTRICT, ABUJA, FCT, NIGERIA
Registration Number: 7947531

  • Goods are the items available for purchase on the Service, whether they are tangible or digital.
  • Orders are a request by You to buy Goods from Us.
  • Service refers to the Website.
  • Website is the URL accessible from edutechhaven.com
  • You refers to the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

YOUR RIGHTS TO CANCEL YOUR ORDER

We are confident that you will appreciate our products and goods, but we understand that there may be situations where you might want or need to cancel your Order from our Website. To exercise your right of cancellation, you need to inform us of your decision with a clear statement. You can let us know your decision by emailing us at [email protected]. We will refund you no later than 14 days from the day we receive your refund request. We will use the same payment method you used for the Order, and you won’t be charged any fees for this refund.

DIGITAL GOODS:

  • For recurring digital goods and/or subscriptions (“Subscription”): Your payment for the Services will automatically renew at the end of each Subscription cycle. You can cancel your Subscription at any time by contacting our support at the email mentioned above. The cancellation will take effect the day after the Subscription cancellation, after which you will be downgraded and/or denied access to the Subscription and/or to the Services. The cancellation does not entitle you to a refund and/or in-store credit for a partial Subscription cycle.
  • For one-time digital goods: You can cancel your Order within 7 days from the purchase, without providing any reason, by contacting our support at the email mentioned above. If a purchased Digital Good does not perform as described on the Website, you can contact our support at any time, and we will review your claim. If we find your claim to be justified, we will refund you. Refunds will not be granted in cases of purchase abuse.
  • For digital services as digital goods (Digital Services): Due to the unique and personal nature of Digital Services, returns and refunds will be handled on a case-by-case basis, and we have the sole and complete discretion to assess cancellation requests. We will consider factors such as the Terms of Use and whether the Digital Services were executed according to our highest standards. On the other hand, we may consider your misconduct and/or improper use of the Digital Services. Incomplete Orders may be cancelled up to 7 days after the Order has been placed. Completed Orders or completed milestones may be cancelled up to 3 days after the delivery of the Digital Services or the Notice of them, whichever is the latest.

CONTACT US

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: [email protected]